All products we sell, are sold, “AS-IS”, with no warranties expressed nor implied and cannot be returned or exchanged unless the item received by the customer is DOA (Dead on Arrival). Customers must return product within 7 days after receiving their defective product. DOA items only apply to electrical devices.
To be eligible for a return, your item must be in the same condition that you received it. It cannot show any signs of wear or usage. It must be have the original packaging. We require a receipt or proof of purchase. Several types of goods are exempt from being returned for sanitary reasons, and the overall safety of our customers. We DO NOT accept returns of: atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick, wire, mechanical mods, rebuildable devices and atomizers and parts for rebuildables and/or atomizers. Therefore, our Return Policy EXCLUDES any products of this kind.
Orders placed with EVL will be shipped SAME DAY, if the order is placed from an age-verified account on a weekday before 12pm Pacific Time. Otherwise, orders will be shipped the following business day. The exceptions to this are postal holidays, and special circumstances, which will be announced via our social media outlets. If our orders exceed our current capacity and prevent us from meeting this same day/one business day turnaround, we will update the content of this section of our site accordingly.
In order to maintain our same-day shipping guarantee, we are unable to hold or delay shipping on orders by request.
Attention Utah and Indiana residents: At this time we are unable to ship to Utah or Indiana shipping addresses. This is due to state legislation that prevents us from shipping products direct to consumer in these states. If any changes occur to legislation in these or any other states, our shipping policy will be updated accordingly.
All Domestic orders are shipped with the following Carrier:
- Priority Mail (includes domestic tracking): Delivery takes approximately 2-3 days from ship date for domestic orders*.
*The shipping times are NOT guaranteed and may be affected by weather, errors on the part of the postal service, etc. We do guarantee that your package will be shipped in accordance with the Turnaround section listed above, but EVL cannot control the courier service once the order has been shipped. The exception to this is orders shipped using methods that include a guaranteed delivery date.